Returns & Exchange Policy
At Sahara, we value your satisfaction and are committed to making your purchase perfect.
For first-time customers, please refer to our 30-day risk free policy.
For repeat customers, you can return or exchange an item within 30 days of receiving your order, if it meets the following requirements:
- Items must be unused, unscented, unwashed, and in their original packaging.
- Opened items can be returned or exchanged, provided the packaging is still intact.
Worn items cannot be returned or exchanged for hygienic purposes.
Returns
Upon receiving your return, and after verifying that it meets the above conditions, we will process a refund to your original payment method. Please note that the refund will be for the full purchase price of the returned items, excluding any delivery fees.
You have two options for returning the items:
- Courier Service: We can arrange for the items to be picked up by a courier. This service incurs a cost of 15AED.
- Direct Return: You can return the items to our Dubai Sports City location.
Exchanges
If you wish to exchange an item for a different style or size, it must also meet the above conditions. Any price difference between the returned and new item will either be refunded or charged to your original payment method accordingly.
We offer two options for exchange:
- Courier Service: We can arrange for a courier to pick up and deliver the exchanged items. This service incurs a cost of 20AED.
- Direct Exchange: You can visit our Dubai Sports City location to exchange the item in person.
Should you need to return or exchange an item, please reach out to us at hello@mysahara.me and we'll guide you through the process.
We appreciate your understanding and cooperation regarding our return and exchange policy.